About the Company
This well-established, privately owned Equine veterinary practice in SE Florida is home to a vibrant team atmosphere and a fantastic group of like-minded veterinarians. With 4 DVMs on staff and 10 supporting individuals, this practice situated on 15 acres in the heart of Palm City offers a wide range of services to cater to all types of clientele from hobby riders to elite professionals. The clinic primarily offers ambulatory services including lameness, repro, dentistry, emergency care, and general medicine. They offer 24/7 coverage for the horses in their area, and pride themselves on remaining at the forefront of veterinary advances while providing exceptional customer service.
About the Role
We are looking for an experienced Client Services Coordinator who will provide exceptional customer service for this equine-focused, boutique clinic. The ideal candidate must be an outgoing, welcoming personality with a deep knowledge of the equine industry and veterinary terminology. This person will be the face of the clinic, scheduling wizard, and will also have opportunities to support in the lab and dispensary in a growing privately owned practice. Servicing clientele both locally and 1 hr South in Wellington, this individual should be confident and comfortable working with equestrians from all backgrounds.
Key Responsibilities
- Greet and host clients with professionalism, ensuring a welcoming and exceptional experience.
- Manage incoming calls, emails, and appointment scheduling.
- Accurately maintain patient and client records in medical record software.
- Support patient arrivals, discharges, and overall clinic flow.
- Dispense medications accurately under veterinary direction, communicate client requests to doctors and ensure timely fulfillment.
- Assist with inventory management by monitoring stock levels and anticipating ordering needs
- Educate clients on services and product offerings.
- Identify opportunities to enhance client experience and support revenue growth.
- Build strong relationships with horse owners, trainers, and barn managers.
- Assist with special events and community outreach.
- Support veterinarians and leadership with scheduling and logistics.
