About the Company
Born from a desire to improve physical comfort and performance for horses undersaddle in all disciplines, this innovative brand is entering an exciting period of growth! As a growing presence in the world of performance saddlery, this brand got its start in the Western arenas before expanding to the English disciplines in recent years. This company prides itself on equine welfare and providing comprehensive and adaptable solutions for ALL shapes and sizes of horses!
Job Description
Having recently established a physical location in the Horse Capital of the World, this brand is looking for the unicorn team member to join their ranks! This person will split their time between Sales & Customer Service (70%) and order fulfillment operations (30%) in-person at their Ocala location. The ideal individual will be passionate and enthusiastic about equine welfare, and will have an educational approach to their client interactions. As a small-but-mighty team, this is the type of role where one can expect to "wear all the hats" and enjoy a highly versatile and dynamic work environment. This role takes a unique spin on the classic "saddle fitter" role, as a brand which performs very well in the ecommerce sectors. While some local travel to farms & events will be desired, this is not your typical on-the-road saddle sales opportunity.
For the right individual, there is ample room for growth and development with a fantastic and supportive group of equestrians!
Job Duties
Customer Service & Sales
- Field all customer inquiries via phone, email, and in-person visit with professionalism and enthusiasm
- Educate clientele on products and their individualized applications for each horse
- Increase market presence through direct sales activities and marketing initiatives
- Maintain a high level of communication with internal team members to ensure efficiency and customer satisfaction
- Maintain CRM database and business reporting as necessary
- Collaborate with leadership to drive growth of the overall brand
- As needed, attend events, tradeshows, and local outtings (minimal local travel can be expected)
Store Operations
- Pack and ship customer orders from both sales team and ecommerce platform in a timely and efficient manner
- Check in rental equipment and maintain proper inventory records
- Provide customization and cleaning services for existing clientele
- Ensure incoming inventory meets product specifications and quality standards before sending on to clientele
- Maintain accurate inventory records & consolidate with ecommerce platform
- Maintain storefront and warehouse cleanliness & organization
- Coordinate with internal team to ensure smooth operations
